Return policy
Return policy
At BuyKare, we are committed to providing our customers with high-quality jewellery and a satisfying shopping experience. We understand that sometimes a purchase may not meet your expectations. This Return Policy outlines the terms and conditions for returning jewellery purchased from BuyKare.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be initiated within 30 days from the date of delivery.
- Condition: Jewellery must be unworn, undamaged, and in its original packaging. All tags, labels, and certificates of authenticity must be included.
- Proof of Purchase: A valid receipt or proof of purchase must accompany all returns.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Customised or personalised jewellery.
- Sale or clearance items marked as final sale.
- Items that have been altered or resized by anyone other than BuyKare.
3. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our Customer Service team via email at [insert email address] or call [insert phone number]. Provide your order number and the reason for the return.
- Receive Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN). This number must be included with your return shipment.
- Package Your Return: Carefully package the jewellery in its original box or another secure container to prevent damage during shipping. Include all original packaging, documentation, and the RAN.
- Shipping Your Return: Ship the package to the following address:
BuyKare Returns
[Insert Address]
[City, State, Zip Code]
We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75, as BuyKare is not responsible for items lost or damaged in transit.
4. Refunds and Exchanges
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and the credit will automatically be applied to your original method of payment.
- Exchanges: If you wish to exchange your item for a different size, colour, or style, please indicate this when you contact customer service. We will assist you in processing your exchange and provide further instructions.
5. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 7 days of receipt. We will guide you through the process of returning the defective item and receiving a replacement or refund. In these cases, BuyKare will cover the return shipping costs.
6. Gift Returns
If you received a piece of jewellery as a gift and wish to return it, you may do so within 30 days of the gift date. You will need the original order number and must adhere to the conditions outlined above. Refunds for gift returns will be issued as store credit.
7. International Returns
For customers outside of [insert country], please note the following:
- You are responsible for all return shipping costs and any customs duties or taxes incurred during the return process.
- Ensure all customs documentation is correctly completed to avoid delays in processing your return.
8. Customer Service
For any questions or concerns regarding our return policy, please contact our Customer Service team:
- Email: [insert email address]
- Phone: [insert phone number]
- Live Chat: Available on our website from [insert hours of operation].
9. Policy Changes
BuyKare reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically for updates.
10. Final Thoughts
At BuyKare, customer satisfaction is our top priority. We want you to love your purchase, and we’re here to help you find the perfect piece of jewellery. Thank you for choosing BuyKare, and we look forward to serving you again!