Refund & Cancellation Policy

Refund policy

At BuyKare, we believe in the beauty of our jewellery and want every customer to feel satisfied with their purchase. If for any reason you are not completely happy with your jewellery, we have established a clear and fair refund policy to assist you.

1. Refund Eligibility

To be eligible for a refund, your item must meet the following criteria:

• Time Frame: Refund requests must be made within 30 days from the date of delivery.
• Condition: Jewellery must be unworn, undamaged, and returned in its original packaging. All tags, labels, and certificates of authenticity should be included.
• Proof of Purchase: A valid receipt or proof of purchase is required for processing any refund requests.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Customised or personalised jewellery pieces.
• Sale or clearance items marked as final sale.
• Jewellery that has been altered or resized by anyone other than BuyKare.

3. Initiating a Refund

To start the refund process, please follow these steps:

1. Contact Customer Service: Reach out to our Customer Service team via email at [insert email address] or call [insert phone number]. Please provide your order number and the reason for your refund request.
2. Receive Refund Authorization: After reviewing your request, our team will issue a Refund Authorization Number (RAN). This number must be included with your returned item.
3. Package Your Return: Carefully package the jewellery in its original box or another secure container to prevent damage during shipping. Ensure all original packaging and documents are included.
4. Ship the Return: Send the package to the following address:
   BuyKare Returns
   [Insert Address]
   [City, State, Zip Code]
   We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75. BuyKare is not responsible for items lost or damaged during return shipping.

4. Refund Processing Timeline

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified via email of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed within 7-10 business days. The credit will automatically be applied to your original payment method.
• Processing Delays: Please be aware that it may take additional time for your bank or credit card provider to reflect the refund in your account.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will assist you in processing your return and provide a replacement or full refund. In these cases, BuyKare will cover the return shipping costs.

6. Gift Returns

If you received a piece of jewellery as a gift and would like to return it, you may do so within 30 days of the gift date. Please provide the original order number and follow the return process outlined above. Refunds for gift returns will be issued as store credit.

7. International Returns

For customers outside of [insert country], please note the following:

• You are responsible for all return shipping costs and any customs duties or taxes incurred during the return process.
• Make sure to complete all customs documentation accurately to avoid delays in processing your return.

8. Refund for Late Returns

Refund requests made after the 30-day return window will not be eligible for a refund. We encourage our customers to review their purchases promptly to ensure eligibility.

9. Customer Service and Support

For any questions or concerns regarding our refund policy, please do not hesitate to contact our Customer Service team:

• Email: [insert email address]
• Phone: [insert phone number]
• Live Chat: Available on our website from [insert hours of operation].

Our dedicated team is here to assist you with any inquiries regarding your purchase or the refund process.

10. Policy Changes

BuyKare reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically to stay informed of any updates.

11. Final Thoughts

At BuyKare, your satisfaction is our top priority. We want you to love your jewellery and ensure that you have a positive shopping experience. If you have any concerns or feedback, please reach out to us; we value your input and are here to help.